AdmitX Refund Policy
At AdmitX, we take pride in our services and the satisfaction of our clients is our top priority. We understand, however, that there may be situations where our clients might not be completely satisfied with our services. To that effect, we have outlined our 2-week refund policy as follows:
1. Timeframe: Refunds are eligible only if the customer expresses dissatisfaction within the first two weeks (14 calendar days) from the date of payment. We encourage our customers to fully engage with our team and services within this period to understand the level and quality of service that we provide.
2. Validation of Claims: Our Customer Operations (Customer Ops) team has the right to review and make the final decision on all refund requests. The team will meticulously review all aspects of the case before making a decision. The decision made by the Customer Ops team is final and binding.
To initiate a refund request, you are required to contact us directly (email@example.com), providing a detailed explanation of your dissatisfaction. Please note that the refund request must meet the conditions listed above. Once we receive your request, the Customer Ops team will review your case and make a decision.
It is important to note that refunds will not be considered if the client has breached any terms of the agreement, failed to engage fully in the services provided, or if the refund request comes after the 2 weeks period.
Please be aware that all refunds are subject to the deduction of transaction charges or fees that may have been incurred during the payment and refund process.
At AdmitX, we appreciate your understanding and patience during the refund process. Our goal is to ensure fair treatment for both the client and our business, and to continue providing high-quality admissions consulting services.